CPA 2018 EDUCATIONAL SEMINAR: Active Shooter/Verbal De-escalation Training

  • Friday, July 20, 2018 1:00 PM – 4:30 PM
  • Agenda:
      • VERBAL DE-ESCALATION training provides Contact Professionals with time-tested communication tactics and skills proven to help de-escalate volatile situations, keeping you physically safe, safeguarding your emotional and professional well-being, and enhancing your organization’s professional image.
      • >TRAINING IN NON-ESCALATORY AND DE-ESCALATORY VERBALIZATION will help the Contact Professional stay safe, reduce risk, defuse confrontations, cultivate cooperation and collaboration in others, improve relational skills with all persons, lower personal stress, and enhance professionalism.


Training Links: