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Membership Changes for 2023-2024

We've made some changes to our 2023-2024 membership which includes a re-alignment of membership dues dates and a modification to membership categories. View details

2023 Professional Webinar Series

When Enough is Enough: Setting Professional Boundaries with Angry Customers: Thursday, June 1, 2023  10:00 AM – 11:00 AM

https://ncsu.zoom.us/j/94530755847

Customers can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions while maintaining professional dignity. 
Learning Objectives:
  • Understand the influence of the first impression and the effect of our mood. 
  • Define and appropriately apply empathy with customers .
  • Review and discuss the physical signs of deception.
  • Describe learned and situational optimism.
  • Recognize customer service as an attitude.

*Earn CAPP credit for attending this session

Session Presented by: Cindy Campbell, Senior Training & Development Specialist. IPMI

 Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 40 years of professional experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training and professional development program. Cindy is also a Past Chairman of the Board of Directors for IPMI. Prior to joining the staff at IPMI, Cindy served as Associate Director for the University Police Department at California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.

2023 Annual Conference and Expo

The Carolinas Parking & Mobility Association would like to announce our 2023 Annual Conference & Trade Show at the Marriott Grand Dunes Myrtle Beach Resort and Spa in Myrtle Beach South Carolina on September 19th - 22nd 2023. The Association takes great pride in offering quality learning experiences designed to target the unique educational needs of parking / transportation / mobility professionals from the front-line staffers to leadership and management training. CPMA offers an expansive selection of presentations from state-of-the-art technology to customer service and all in-between.

Register Now

 2023 Annual Conference Call for Presentations

Our Call for Presentations for our 2023 Annual Conference in Myrtle Beach is now open!  If you have industry knowledge and experience in one of our presentation categories for this year's conference, please consider submitting a proposal.

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Our Mission

“The Carolinas Parking and Mobility Association (CPMA) is a professional association of parking and mobility administrators, practitioners, suppliers, vendors and consultants formed for the purposes of acquiring knowledge; encouraging professional development; providing mutual support and creating an environment for professional interaction.

Membership is open to government bodies, authorities, colleges, universities, hospitals, airports, corporations, other types of businesses and individuals associated with the parking and mobility industry, and to others supporting the organization’s objectives. We are a nonprofit organization.

The CPMA is affiliated with the International Parking and Mobility Institute and National Parking Association, and seeks to appeal to both the large and small institution, municipality, operator or business person with an interest in both national and regional parking/mobility related issues.