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Parking Operations Specialist, City of Greenville, South Carolina

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Job Summary

Under regular direction and in compliance with standard operating procedures and policies, provides parking operations and facilities oversight by monitoring parking facilities using closed-circuit television (CCTV) and specialized parking software. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Provides customer services to patrons within parking facilities and dispatches personnel to the field as needed to resolve equipment and system problem that may occur. Performs necessary equipment repairs to include gates, ticket dispensers, elevators, fire systems, and pay stations. Collects daily revenues from pay stations, counts and reconcile revenues against reports. Troubleshoots communication issues as necessary and contacts pertinent agencies for support. Prepares money banks for special events, counts and reconciles special event revenues, and prepares related reports for the Office of Management and Budget (OMB).

Essential Functions

Coordinate Parking Operations: Utilizing CCTV, monitors facility entrances and exits to address customer concerns, broken gates, tailgating, driving around gate arms, and for general customer assistance with the pay stations. Prepare documentation and support for instances that involve risk management claims. Monitor facilities for traffic flow, perform elevator checks including emergency phones, walk stairwells, perform random roving of facilities on foot, assist customers and ambassador as needed. Utilize judgement with customers to provide for a positive customer service experience while limiting revenue loss. Prepare documentation for customers that fail to provide adequate payment at the exit and coordinates with the Customer Service Coordinator. Monitor parking and access and revenue control systems, and other communications equipment to address system failures to ensure revenue recovery. Prepare daily activity report and document incidents throughout shift. 45% of Time

Conduct Repairs and Preventative Maintenance (PM): Perform daily inspections on parking access and revenue control systems equipment to ensure the equipment is fully operational. Perform scheduled PM on payment machines and hotel encoders. Perform basic repairs to gates, ticket dispensers, hotel encoders and pay stations and coordinate more technical repairs to the respective representative. Perform resets of equipment to include fire/burglary panels, security incidents, hotel encoders, pay stations, hotel readers, communications boards, gates, emergency phones, and elevators. Identify and prioritize operational issues and address accordingly. Perform regular testing of systems to ensure maximum utilization. 20% of Time

Perform Administrative Duties: Perform inventories for call center/payment machines and submit documentation to Parking Operations Supervisor. Coordinate downtown events for parking requirements and prepare paperwork for events and cancellations. Ensure funds are properly accounted for and reconciled following established money handling procedures. May serve as Event Lead as determined by supervisor. 20% of Time

Process Funds: Assist with the collection of monies from parking lot payment machines. Inspect bill validators and/or coin hoppers for jams and insure that they are clear of all obstructions. Transport revenues to main office for verification of deposits and secure in money room in preparation for verification. Prepare special event parking bags. Collect, count, and prepare reports for collected revenues from parking special events and payment machines. Ensure all receipts and reports are turned into designated locations or personnel. Monitor pay stations frequently and maintain appropriate money levels. 15% of Time

Perform other duties as assigned.

Click here to view the entire job posting and apply!