Professional Training2023 Educational Webinar Series Session Join Us for our exciting educational series trainings.
When Enough is Enough: Setting Professional Boundaries with Angry Customers: Thursday, June 1, 2023 10:00 AM – 11:00 AM https://ncsu.zoom.us/j/94530755847 Customers can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions while maintaining professional dignity.
Learning Objectives:
*Earn CAPP credit for attending this session Session Presented by: Cindy Campbell, Senior Training & Development Specialist. IPMI
For additional resources please see links below:
|