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Professional Training

2023 Educational Webinar Series Session Join Us for our exciting educational series trainings.

  • April 4, 2023 - Growth of Electric Vehicle Charging in North and South Carolina 
  • June 1, 2023 Thursday 10am-11am   SAVE THE DATE!

  

When Enough is Enough: Setting Professional Boundaries with Angry Customers: Thursday, June 1, 2023  10:00 AM – 11:00 AM

https://ncsu.zoom.us/j/94530755847

Customers can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions while maintaining professional dignity. 
Learning Objectives:
  • Understand the influence of the first impression and the effect of our mood. 
  • Define and appropriately apply empathy with customers .
  • Review and discuss the physical signs of deception.
  • Describe learned and situational optimism.
  • Recognize customer service as an attitude.

*Earn CAPP credit for attending this session

Session Presented by: Cindy Campbell, Senior Training & Development Specialist. IPMI

 

 

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