Leading with Empathy: Unlocking Employee Potential and Business Success
Wednesday, September 24, 8:30 AM, Room: Mt. Pilot Empathy is more than just a soft skill—it’s a strategic advantage. This session explores how fostering empathy in leadership and workplace culture drives innovation, collaboration, and employee retention. We’ll discuss the business case for empathy and practical strategies to implement. Learn how empathetic leadership enhances job satisfaction, productivity, and organizational success. Walk away with actionable insights to cultivate a workplace where employees feel valued, heard, and empowered to contribute their best, while driving organizational success and increased revenue. This session offers 1 certification point for the PTMP Application and Recertification.Learning Objectives
Michael Ball (ParkHub)Michael Ball is the VP of Partnerships, Parking Ops and Technology at ParkHub, where he leads strategic collaborations with parking operators and technology providers. With a diverse background in hospitality, parking management, and advanced PARCS technologies, Michael brings a comprehensive understanding to the evolving mobility landscape. Prior to ParkHub, he gained extensive experience in hospitality parking operations managing several high-profile valet operations. He also led parking management and operations for private garages, oversaw the PARCS aspect of a new build garage, and developed a deep understanding of traditional PARCS solutions while working with FAAC Parking Solutions. His experience across these sectors has made him a leader in integrating cutting-edge technology with real-world parking operations. At ParkHub, he focuses on driving innovation, enhancing operational efficiency, and delivering seamless parking solutions for clients across various industries through strategic partnerships. Maggie Vercoe (TEZ Technology)Maggie Vercoe is a highly accomplished professional with 30 years of dedicated experience in the parking industry. She currently serves as Executive Vice President of Customer Engagement at TEZ Technology where she oversees a range of critical functions, including Account Management and Marketing. Before joining TEZ, Maggie started her career at the University of Wisconsin, Milwaukee and then joined T2 Systems in 1999, assuming diverse roles all focused on customer experience. She founded and lead T2’s DEI Committee, facilitating critical discussions and actions that ensure equity for all, and is a participating member in Women in Technology (WIT) and Women in Parking (WIP), as well as the Allyship Committee with IPMI, wholly supporting their missions to provide women and underrepresented people opportunity, education, and career development in the parking, mobility, and technology industries. |